Salon Policy

strong>Adjustment Policy

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At MERAKI NYC, your satisfaction is our standard. If a guest is not completely satisfied with the result of any service performed in our salon, they may request a complimentary adjustment of the same service with the same technician within one (1) week of the original service date.

Guests who prefer not to return to the same stylist for an adjustment may receive service from another team member at no charge within the same one-week window. In this case, the guest will be directed to Management, who will select the appropriate team member based on the individual situation and the nature of the concern.

We are committed to ensuring every guest leaves confident in their result — and equally confident in their ability to recreate and maintain it at home. Our team is here to support you at every step.

strong>Color & Chemical Service Adjustments

Guests who are not fully satisfied with the result of a colour or chemical service must contact us within 7 days of the original appointment. We will schedule a complimentary adjustment with the same stylist to address specific concerns and refine the result.

Adjustments are intended to perfect the agreed-upon service — they are not intended to change the colour direction, technique, or formula discussed and consented to at the time of the original service. A different direction constitutes a new service and will be priced accordingly.

If a second adjustment is needed, a senior member of our styling team will be present to collaborate and ensure the corrective process meets our standard of excellence. In the rare case where further refinement is required, our Styling Floor Director and Salon Management will be directly involved to assess and determine the appropriate course of action. Any corrective services beyond this point may be subject to additional charges at management's discretion.

strong>Styling, Cut & Finishing Adjustments

If a guest is not fully satisfied with a haircut, blowout, formal style, or any other styling service, we ask that you contact us within 7 days of your appointment so we may address your concerns promptly.

We understand that sometimes what feels like a need for an adjustment is simply a matter of becoming familiar with a new shape, length, or finish. Whether it's a fresh cut, a new texture, or a different styling approach, our team is always happy to spend time with you to ensure you feel comfortable and confident recreating your look at home — using the right tools, products, and techniques for your specific hair.

This support is a natural part of the Meraki service experience and is always complimentary. If, after working through the styling, a genuine technical refinement is still needed, we will schedule an appointment to address it at no charge.

strong>All Other In-Salon Services

The adjustment policy extends to all services performed at MERAKI NYC — including but not limited to lash and brow services, skin treatments, extensions, texture services, and makeup applications. If you have a concern with any service, please contact us within 7 days of your appointment and we will work with you to make it right.

Our goal is simple: every guest should leave — and remain — happy with their result.

strong>Services Performed Elsewhere

Our adjustment policy applies exclusively to services performed at MERAKI NYC. If a guest chooses not to contact our salon with a concern and instead seeks a corrective service at another establishment, MERAKI NYC is not responsible for the cost of those services, nor will credits, refunds, or reimbursements be issued for work performed outside of our salon.

We respectfully ask that guests give us the opportunity to address any concern directly before seeking an outside correction. Our team takes every guest concern seriously and we will always do our best to resolve it within our walls — to your satisfaction.

strong>Important — Scope of Adjustments

Adjustments apply to the original agreed service and are intended to refine or perfect the result — not to change direction entirely. A change in color direction, cut style, technique, or formula after the fact constitutes a new service and will be priced accordingly. Adjustments will not be performed on hair that has been chemically processed, colored, or otherwise altered by another salon after your original Meraki service.

strong>Salon Policy

strong>Retail Return Policy

If any retail item is found to be defective or unsatisfactory, it may be eligible for a refund or exchange within 7 days of purchase, provided a valid receipt is presented at the time of return.

• Items must be unused or minimally used to demonstrate the defect or issue
• Receipt or proof of purchase is required for all returns and exchanges
• Refunds will be issued to the original form of payment
• Gift cards and gratuities are non-refundable
• Special-order or personalised items are non-refundable
• Product returns due to personal preference (fragrance, texture) are at management discretion

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strong>Cancellation & Confirmation

At MERAKI NYC, we deeply value your appointments and the time our team dedicates to your service. Each booking represents a personal commitment of time and expertise — reserved exclusively for you, with no double bookings, to ensure the highest quality experience.

We understand that life happens and adjustments are occasionally necessary. To accommodate everyone fairly, we kindly request at least 24 hours' notice for any appointment changes or cancellations.

Missed Appointments & Late Cancellations

When appointments are missed or cancelled without sufficient notice, it impacts our service providers and other guests awaiting availability. To ensure fairness for all:

• Guests who fail to provide adequate notice on three (3) separate occasions will be required to place a non-refundable deposit for all future bookings
• Should further cancellations occur without 24-hour notice, a 50% service fee will be charged to the credit card on file
• No-shows without prior contact will be treated as late cancellations

strong>Appointment Confirmation

Reservations made more than 48 hours in advance will be confirmed via email, text, or phone. Please note: if we are unable to confirm your appointment 24 hours prior to the scheduled time, your appointment may be subject to cancellation.

We offer online booking through our Meraki online booking portal and are happy to answer any questions regarding scheduling or personalised services. From the first hello to the final goodbye, every moment should exceed your expectations.

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strong>Payment & Gratuities

Accepted Payment Methods: MERAKI NYC accepts cash, valid gift cards, debit cards, all major credit cards, Apple Pay, and Google Pay. We do not accept personal checks.

A credit card convenience fee of 4% or $1.00 (whichever is higher) applies to all credit card transactions.

Gift Cards

Gift cards may be used toward services and retail products. Gift cards cannot be redeemed for cash, used as gratuity, or replaced if lost or stolen. Gift cards are non-refundable.

strong>Gratuities

Gratuities are an important way to recognise the dedication of our team. Each member strives to ensure your experience exceeds expectations, and your generosity directly contributes to their livelihood. Gratuities are never expected but always appreciated.

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strong>Envelope Box

Envelopes and a secure drop box are available at the front desk for cash gratuities

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strong>Credit Card

Gratuities may be added to your credit card bill at checkout — simply let your coordinator know

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strong>Direct

Gratuities may be given directly to any team member at any time during your visit

Note

Gift cards cannot be redeemed for gratuities.

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strong>Custom Services Policy

Custom and texture services — including perms, keratin treatments, custom hair extensions, and microblading — require additional planning, preparation, and time that differs significantly from standard salon services. Because of this, a physical or virtual consultation is required prior to booking, along with a review and acceptance of the specific terms and conditions for the requested service.

This consultation ensures we fully understand your hair history, lifestyle, and goals, and that you are fully informed of the process, timeline, maintenance expectations, and any associated costs before your appointment is confirmed.

The terms and conditions for each custom or texture service are governed by a separate written service agreement between MERAKI NYC and the guest. This agreement must be reviewed, signed, and on file before any appointment is scheduled.

Returning Guests — Consultation Waiver

A consultation is not required for guests who have previously received the same custom or texture service at MERAKI NYC and are returning for a continuation or repeat of that service. Our team will already have your service history, formulations, and preferences on file.

strong>Exception: Services that require a non-refundable deposit — including custom hair extensions, Japanese straightening, and microblading — require a confirmed consultation regardless of prior service history. This ensures that the hair order, timing, and service agreement accurately reflect your current needs at the time of booking.

Deposit Requirement

All custom services require a non-refundable deposit prior to scheduling. Deposit amounts are as follows:

• Custom Hair Extensions — 30% of the total service cost
• Texture Services (Japanese Straightening) — 30% of service
• Microblading — 30% of service
• All other custom services — as quoted during consultation

Deposits are applied toward the total balance on the day of service. Deposits are non-refundable in the event of cancellation or failure to appear.

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strong>Personal Belongings

MERAKI NYC is committed to ensuring your comfort and protecting your personal belongings during your visit. We offer luxurious complimentary robes for all guests to safeguard your clothing throughout your service.

While every effort is made to protect your belongings, MERAKI NYC is not liable for any damage to personal items such as handbags, garments, or accessories. We strongly recommend changing into one of our robes prior to the start of your service.

We are also not responsible for any lost or misplaced personal items on the premises. Please keep valuables with you at all times or leave them in your vehicle.

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strong>Children & Minors

Children under the age of 12 are considered minors at MERAKI NYC. To ensure the comfort and relaxation of all guests, children must be supervised at all times and remain seated in designated areas. Running, playing, yelling, or disruptive behaviour is not permitted in the salon at any time.

Minors Policy — Colour Services

Meraki stylists are not permitted to perform colour services on guests under 18 years of age. Any minor under the age of 18 must have an adult guardian present during their service consultation before receiving any services in the salon.

Children's Services — Frequently Asked Questions

What age is considered a child at MERAKI NYC?

Any guest 12 years old or younger is considered a child for the purposes of our policies and pricing.

Which stylists are available for children's haircuts?

Our Academy Stylists and Junior Stylists offer children's cuts at child-friendly rates. All other stylists charge their standard adult pricing.

What is the pricing for children's haircuts?

Prices start from $37 depending on hair length and styling needs. Please contact us or visit our Services page for current pricing.

Can I bring my child while I receive a service?

Yes. However, your child must remain seated in the waiting area at all times. If your child cannot be left unattended in the waiting area, we suggest a caretaker accompany them. Please take complete responsibility for your child during your visit, as a courtesy to other guests who are here to relax and enjoy their experience.

Reminder

There is absolutely no running, playing, yelling, or rough-housing permitted in the salon at any time. We appreciate your cooperation in maintaining a calm, luxurious environment for all guests.

strong>Legal

strong>Terms of Service

These Terms of Service ("Terms") govern your use of the services, website, and facilities of MERAKI NYC ("Meraki," "we," "us," or "our"), located at 1281 Arthur Kill Road, Staten Island, New York 10312. By booking an appointment, visiting our salon, or using our website, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to any portion of these Terms, you should not use our services or website.

01 ·

strong>Acceptance of Terms

By visiting our salon, booking an appointment (in person, by phone, or through our online booking platform), or accessing our website at salonmerakinyc.com, you acknowledge that you have read, understood, and agree to be bound by these Terms, all applicable salon policies, and any service agreements executed for custom services.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services following any such update constitutes acceptance of the revised Terms.

02 ·

strong>Services & Appointments

All services provided by MERAKI NYC are subject to our published salon policies, including cancellation, adjustment, custom service, and deposit requirements as outlined on this page. Services are performed by licensed cosmetology professionals in accordance with New York State licensing requirements.

• We reserve the right to decline or discontinue services at our sole discretion
• Service results may vary based on hair condition, history, and individual characteristics
• We are not responsible for outcomes resulting from inaccurate or incomplete information provided during consultation
• Strand and skin sensitivity tests may be required prior to certain services at our professional discretion

03 ·

strong>Online Booking & Website Use

Our online booking platform is provided as a convenience. We do not guarantee that all services or time slots shown online are available. Bookings are confirmed only upon receipt of a confirmation from our team.

• You must be 18 years of age or older to book appointments online on behalf of yourself or a minor
• You agree not to use our website for any unlawful purpose or in any way that could damage or impair our services
• We are not responsible for technical failures, delays, or errors in the online booking system
• Automated scraping, crawling, or collection of data from our website is prohibited without express written permission

04 ·

strong>Pricing & Payment

All service pricing is subject to change without notice. Prices displayed on our website or menu reflect the most recently published rates and are subject to variation based on stylist level, hair length, density, and service complexity.

• All prices are in United States Dollars (USD)
• A credit card convenience fee of 4% or $1.00 (whichever is greater) applies to credit card transactions
• Deposits for custom services are non-refundable as outlined in our Custom Services Policy
• Final pricing may differ from estimates provided during consultation based on actual service time and product usage

05 ·

strong>Limitation of Liability

To the fullest extent permitted by applicable law, MERAKI NYC, its owners, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• The use of, or inability to use, our services or website
• Loss of or damage to personal property on our premises
• Service outcomes that differ from expectations when full and accurate information was not provided during consultation
• Any pre-existing hair or scalp conditions not disclosed prior to service
• Reactions to professional products when patch or strand tests were declined or where contraindications were not disclosed

Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

06 ·

strong>Photography & Social Media

By consenting to photography or video recording during your service, you grant MERAKI NYC a non-exclusive, royalty-free, worldwide license to use such images or footage for promotional, marketing, and social media purposes, including on our website and Instagram, Facebook, TikTok, and other platforms.

• You may opt out of photography at any time by informing your stylist or coordinator
• You agree not to use images taken at MERAKI NYC in a manner that disparages our salon or team members
• We will not use identifiable photographs of minors without explicit written consent from their guardian

07 ·

strong>Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Richmond County, New York.

We encourage guests to contact us directly to resolve any concern before pursuing formal action. Most concerns can be resolved quickly and to mutual satisfaction through direct communication with our management team.

08 ·

strong>Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Legal

Privacy Policy

MERAKI NYC respects your privacy and is committed to protecting the personal information you share with us. This policy describes how we collect, use, and safeguard your data.

I ·

strong>Information We Collect

• strong>Personal information — name, phone number, email address, and social media handle provided at booking or during your visit
• strong>Service records — hair history, colour formulations, consultation notes, and service preferences stored in your guest profile
• strong>Payment information — processed securely through our point-of-sale system; we do not store full credit card numbers
• strong>Photography — with your consent, before/after images used for service records and marketing
• strong>Website data — standard analytics including IP address, browser type, and pages visited, collected via third-party tools

II ·

strong>How We Use Your Information

• To book, manage, and confirm appointments
• To maintain your service history for consistency across visits
• To send appointment reminders and confirmations
• To communicate promotions and updates (you may opt out at any time)
• To process payments and manage deposits
• To improve our services and guest experience

III ·

strong>Data Sharing & Retention

We do not sell, rent, or trade your personal information to third parties. Your information may be shared with our booking software provider and payment processor strictly for service delivery purposes. We retain your guest profile for as long as you remain an active guest. You may request deletion of your data at any time by contacting us at info@salonmerakinyc.com.

IV ·

strong>2-Way SMS Communications

MERAKI NYC may contact you directly via SMS to your mobile number. These messages may include appointment confirmations, status updates, business closure notifications, and responses to messages you send us.

• strong>Opting out — You may cancel SMS communications at any time by replying STOP to any message from us. Upon receipt, we will send a final confirmation that you have been unsubscribed. No further messages will be sent.
• strong>Opting back in — To resume receiving SMS messages, reply START to (718) 966-6601 at any time.
• strong>Assistance — If you experience any issues with our messaging program, reply HELP to any message from us for further support.
• strong>Message frequency — Message frequency varies based on appointment activity and your communication with us.
• strong>Rates — Message and data rates may apply for all messages sent to and received from us. Please contact your wireless provider for questions about your text or data plan.
• strong>Carrier liability — Carriers are not liable for delayed or undelivered messages.

Legal

Copyright Notice

2026

MERAKI NYC Luxury Salon & Spa

© 2026 MERAKI NYC Luxury Salon & Spa. All rights reserved.

All content on this website and in our printed materials — including but not limited to text, service descriptions, pricing presentations, photographs, logos, graphic designs, illustrations, digital artwork, brand assets, and the overall look and feel of our guest menus and digital displays — is the exclusive intellectual property of MERAKI NYC Luxury Salon & Spa, or is used with the permission of its respective rights holders.

Reproduction, redistribution, display, transmission, or modification of any content, in whole or in part, without the prior written consent of MERAKI NYC Luxury Salon & Spa is strictly prohibited and may constitute copyright infringement under Title 17 of the United States Code.

Permitted Use ·

strong>What You May Do

• Share links to our website or social media profiles for personal, non-commercial purposes
• Reference our salon name, address, and contact information in a factual, non-misleading context
• Share photographs of your own service results with appropriate credit to @salonmerakinyc

Prohibited Use ·

strong>What You May Not Do

• Copy, reproduce, or republish our service menus, pricing structures, or written content without permission
• Use our logo, brand name, or visual identity in any manner that suggests affiliation, endorsement, or partnership without written agreement
• Reproduce or distribute any photographs taken by or for MERAKI NYC without express written consent
• Scrape, extract, or systematically collect our content for use in any competing business, AI training dataset, or published work
• Create derivative works based on our menus, guides, or brand materials

Trademarks ·

strong>Brand & Trademark Notice

The MERAKI NYC name, logo, "MERAKI NYC Luxury Salon & Spa" wordmark, and all associated brand elements are proprietary marks of MERAKI NYC Luxury Salon & Spa. Nothing on this website or in our materials shall be construed as granting any right or license to use our trademarks without prior written permission.

Third-party brand names, product names, and logos mentioned in our materials (including but not limited to Redken, Olaplex, K18, Great Lengths, HotHeads, Bellami Professional, SO·CAP, Oribe, and Paul Mitchell) are the trademarks of their respective owners. Their mention does not imply endorsement of our salon by those brands, nor endorsement of those brands by MERAKI NYC beyond our use of their professional products in our services.

DMCA ·

strong>Copyright Infringement Notice

If you believe that your copyrighted work has been copied or displayed on our website or in our materials in a manner that constitutes copyright infringement, please notify us in writing with the following information:

• A description of the copyrighted work you claim has been infringed
• A description of where the alleged infringing material appears on our website or in our materials
• Your name, mailing address, telephone number, and email address
• A statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf

Send all copyright notices to: info@salonmerakinyc.com or by mail to the address below.

strong>Legal

Legal Contact

For all legal inquiries, copyright matters, intellectual property concerns, policy questions, or requests related to personal data, please contact us using the information below.

Salon & General Inquiries

MERAKI NYC
 1281 Arthur Kill Road
 Staten Island, New York 10312
 
(718) 966-6601
 info@salonmerakinyc.com

Online Presence

a href="https://www.salonmerakinyc.com">www.salonmerakinyc.com
 
 Instagram · Facebook · X (Twitter)
 @salonmerakinyc
 
 TikTok: @salonmerakiny

Response Time

We endeavour to respond to all legal inquiries and policy questions within 5 business days. For urgent matters, please call us directly.

Effective Date & Jurisdiction

These Terms, Policies, and the Copyright Notice are effective as of January 1, 2026 and were last updated in 2026. They are governed by the laws of the State of New York. MERAKI NYC reserves the right to modify any of these documents at any time. The most current version will always be available on our website.

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